FAQS
Q
Where do you deliver?
A
While our main delivery zone is in Fairfield County CT, we love a good excuse to venture beyond! When delivering outside that delivery zone, there will be a higher installation fee to cover the cost of expenses including transportation and accommodations. Please inquire for more details.
Q
What do I need to know about fees, minimums + delivery?
A
All orders have a $350 minimum (not inclusive of delivery, damage protection and taxes). Standard delivery typically costs between $100-$500 based on time of day, order size and distance from our warehouse.
Q
When are my payments due + what if I need to cancel ?
A
For all rentals, we require a 50% non-refundable deposit, a signed contract and a credit card on file for potential damages. This reserves your date and rental items. The remaining 50% is due 7 days prior to your event date. If things change and you need to cancel, we understand! Let us know at least 30 days before your scheduled delivery date, and you won’t be charged for the remaining items. Cancellations within 29 days prior will be subject to cancellation fees.
Q
I saw a dreamy piece on Pinterest, can you custom build it for my event?
A
Of course! Working with some of the best contractors, almost anything is possible! Share your custom build inspiration through our contact page, and we’ll tell you how we can make it happen and share a personalized quote.
